Frequently Asked Questions
Everything you need to know about our chef-prepared performance meals.
How are the meals shipped to ensure freshness?
All meals are flash-frozen and shipped in insulated coolers with dry ice to maintain a safe temperature throughout the delivery process.
Can I customize the ingredients in my meal plan?
While our recipes are fixed to ensure nutritional precision, we offer a wide variety of meal options including gluten-free, dairy-free, and high-protein selections to suit your dietary needs.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
How long do the meals stay fresh in the freezer?
Our meals are designed to maintain peak flavor and nutritional value for up to 3 months when kept in a standard freezer.
Do you offer subscription discounts?
Yes, customers who opt for a weekly or monthly subscription plan save 10% on every order compared to one-time purchases.
Where can I find the full nutritional information for each dish?
Detailed macro-nutrient breakdowns and full ingredient lists are available on each individual product page and are also printed on the back of every meal sleeve.