Returns & Exchanges

Due to the perishable nature of our chef-prepared meals, we cannot accept physical returns once a delivery has been completed. If you encounter an issue with your order, please contact our support team within 48 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box, the meal packaging, and any specific damage or quality concerns you have observed.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the documentation gathered in the previous step.

• 3.
  Review Process

  Our quality assurance team will review your claim within 24 business hours to ensure our high standards of food safety and preparation were met.

• 4.
  Resolution

  Once approved, a credit will be issued to your original payment method or a replacement shipment will be prioritized for the next available delivery date.